Cancellation & Refund Policy

Effective Date: October 1, 2026

We understand that circumstances can change. This Cancellation & Refund Policy explains when refunds are available for Root Cause Institute courses, training programs, sessions, and mentorship services.

Please review the policy that applies to your purchase before enrolling or booking.

Except where otherwise stated, all refunds are issued to the original method of payment.

Nothing in this policy is intended to limit any refund, cancellation, or other consumer right that cannot lawfully be waived under applicable law.

ROOT CAUSE TRAINING LEVEL 1 — RECORDED COURSE

We offer a 100% refund within 24 hours of purchase, provided the student has not accessed any paid course materials.

Once paid course materials have been accessed, or the 24-hour period has expired, the purchase becomes non-refundable, subject to applicable consumer protection laws.

ROOT CAUSE TRAINING LEVEL 1 — LIVE COURSE

We offer a 100% refund within 24 hours of purchase, provided the student has not accessed any paid course materials.

Once paid course materials have been accessed, or the 24-hour period has expired, the purchase becomes non-refundable, subject to applicable consumer protection laws.

This policy applies regardless of the scheduled start date of the live course.

ROOT CAUSE TRAINING LEVEL 2 — LIVE COURSE

We offer a 100% refund within 24 hours of purchase, provided the student has not accessed any paid course materials.

Once paid course materials have been accessed, or the 24-hour period has expired, the purchase becomes non-refundable, subject to applicable consumer protection laws.

This policy applies regardless of the scheduled start date of the live course.

REBIRTH PROGRAM (ADVANCED SELF-CONNECTION COURSE — ASC)

We offer a 100% refund within 24 hours of purchase, provided the student has not accessed any paid course materials.

Once paid course materials have been accessed, or the 24-hour period has expired, the purchase becomes non-refundable, subject to applicable consumer protection laws.

ROOT CAUSE SESSIONS

Individual Root Cause Sessions are subject to the following cancellation policy:

Cancellation within 24 hours of booking:

You are eligible for a 100% refund.

Cancellation more than 3 days before your scheduled appointment, but more than 24 hours after making the booking:

You are eligible for a 50% refund.

Cancellation 3 days or less before your scheduled appointment:

No refund will be provided, subject to applicable law.

These cancellation terms exist because appointment times are reserved specifically for you. Late cancellations can prevent us from offering that time to another client who may be waiting for support.

MENTORSHIP

Mentorship must be paid in full before the mentorship begins.

Before mentorship has begun, the following cancellation policy applies:

Cancellation within 24 hours of purchasing or booking the mentorship:

You are eligible for a 100% refund.

Cancellation more than 3 days before the mentorship is scheduled to begin, but more than 24 hours after purchasing or booking:

You are eligible for a 50% refund.

Cancellation 3 days or less before the mentorship is scheduled to begin:

No refund will be provided, subject to applicable law.

When Mentorship Is Considered to Have Begun

Mentorship is considered to have begun once personalized mentorship services have been provided.

This includes a substantive exchange between you and Paul through Telegram or another designated communication method in which personalized questions, guidance, coaching, or education related to your circumstances is provided.

Once mentorship has begun, no refunds will be provided, regardless of how much of the mentorship period remains, subject to applicable law.

These terms exist because mentorship involves reserving time and availability and may involve individualized work beginning before scheduled calls or appointments take place.

MISSED SESSIONS AND NON-PARTICIPATION

Failure to attend a scheduled live class, session, coaching call, or other scheduled service does not automatically create eligibility for a refund.

Likewise, choosing not to complete or continue participating in a course or program after the applicable refund period has ended does not create eligibility for a refund, except where required by applicable law.

PAYMENT PLANS

Selecting a payment plan allows you to pay the purchase price in installments. Unless expressly stated otherwise at the time of purchase, a payment plan does not convert the purchase into a month-to-month subscription.

If the applicable refund or cancellation period has expired, withdrawing from or ceasing participation in a course or program does not cancel your obligation to pay the remaining installments of the agreed purchase price, subject to applicable law.

Any refund for a purchase made through a payment plan will be determined according to the refund terms applicable to that particular course, program, or service.

HOW TO REQUEST A CANCELLATION OR REFUND

To request a cancellation or refund, please use the Message Submission Form available on the Root Cause Institute website:

https://rootcauseinstitute.com/#contact

Please include:

• Your full name;

• The email address used for your purchase;

• The course, program, or service you purchased; and

• A brief statement that you are requesting a cancellation or refund.

The date your completed request is submitted through our Message Submission Form will be used to determine whether your request falls within the applicable cancellation or refund period.

EXCEPTIONS REQUIRED BY LAW

This policy is subject to applicable law.

Nothing in this Cancellation & Refund Policy is intended to waive or restrict a consumer right that cannot legally be waived or restricted.

Where applicable law provides additional cancellation, refund, or other consumer protections, those protections will apply.

CONTACT

If you have questions regarding this Cancellation & Refund Policy, please use the Message Submission Form available on the Root Cause Institute website:

https://rootcauseinstitute.com/#contact

Root Cause Institute

Canada